Notary Complaints & Regulatory Information
As a Notary Public, I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service provided to you then you should inform me immediately so that I can do our best to resolve the problem for you.
My notarial practice is regulated by The Faculty Office of the Archbishop of Canterbury, details of which are set out below:
The Faculty Office
1 The Sanctuary
Submitting a Complaint
If you are dissatisfied with the service you’ve received, please contact me as soon as you can via:
Tel: 0115 964 7763
If, however, I’m unable to resolve the matter to your satisfaction, you can complain to The Notaries Society of which I am a member, who have a complaints procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
When you submit a complaint, please write with full details of your complaint to (do not enclose any original documents):
The Secretary of The Notaries Society
Old Church Chambers
23 Sandhill Road
Tel: 01604 758908
Submitting a Complaint to the Legal Ombudsman
If, after your complaint has been considered under the Notaries Society Approved Complaints Procedure, you’re still unhappy with the result, you may (at the end of that procedure or after a period of eight weeks from the date you first notified me you were dissatisfied) make your complaint to the Legal Ombudsman. Established under the Legal Services Act 2007, this is an independent complaints body that deals with legal services complaints.
You have six months from the conclusion of the complaint process in which to complain to the Legal Ombudsman. You can do so by post, email or telephone as detailed below:
PO Box 6806
Tel: 0300 555 0333
Please Note: The Legal Ombudsman does not have power to deal with some types of client. For further information please click here.
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Please get in touch to arrange an appointment, or simply ask a question about our Notary services. Currently, appointments are being taken from 28 July 2020 onwards.
Arthur Moore – Notary 1
Liz Robey – Notary 2
Paul Hollingworth – Notary 3
Adama Otter – Notary 4
Antonio Rodriguez – Notary 5
Robert Pacella – Notary 6
Anne Henderson – Notary 7
Ali Gunn – Notary 8
Lloyd Banks – Notary 9
Marian Lo – Notary 10